 Generally, an Outsourcing Partner is a long term commitment. As such, it is important to choose a good partner. It is generally very tiring to keep changing partners for different projects as you have to get used to each others’ working style and expectations all over again.
So generally, what do we need to look for in an outsource partnership? Well, after doing some research around a few sites, we came to the following checklist:
| Criteria |
Status |
| Track Record |
We have completed over a hundred different web projects with varying complexities. From simple 5 page websites, to Content Management Systems, to Ecommerce, to System Integration for big companies. |
| Account Management |
Our business thrives on customer service. Over 90% of our business originates from referrals or from existing clients. |
| Customer References |
We have a lot of email testimonials from our clients. Recently we got a video recorder… so will be putting up some video testimonials soon! Keep a close watch! |
| Financial Stability |
Our company is certified to the S3 level, which effectively means that we are eligible to bid for projects up to 250k in value. |
| Commitment to Invest in Technology |
Our company invests heavily in technology in 2 aspects.
- We try to keep abreast of Web 2.0 technologies to bring the latest solutions to our customers
- We continuously upgrade our internal systems so that we can respond quickly to customers. This can be seen in the our implementation of the ticketing system. A new revamp will be out in 2 months time to further streamline our working process.
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| Seeing How We Work at our Workplace |
Hmmm… I guess this is the place that we are lacking. Currently, Singapore is only our sales office. Other than having a cup of coffee with us, you will not be able to see much real work being done here. |
| Geographic Scope and Location Strategy |
Located in Singapore. Only a phone call away. |
| Approach to Standardisation |
Due to the high volume of jobs that we handle, we do have certain processes to streamline our work. To understand how we work, you can look at the ticketing system. However, this system will be revamped in 2 months time to further streamline the working process. |
Okay, guess that’s about all! Basically took out those points from a textbook. All in all, the best way to test us out is to just give us a try on a small project with no commitments (and we really mean it..no commitments!)
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